Nov 2 |
Epygi Announces Integration with kuando Busylight
Posted by Ashkhen Barseghian on 02 Nov 2020 11:47 AM
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Winter Park, Florida, USA, (Oct 29, 2020) – Epygi Technologies, a worldwide provider of Integrated Communications Solutions, announced that Epygi IP PBXs of QX/UC line provides integration with kuando Busylight, which is a presence, call alert and notification system. The kuando Busylight is more than a presence indicator: it is an efficiency tool, money- and timesaver, a quality-heightener, a staff-retainer and a customer-keeper. Thus, kuando Busylight is a natural addition to Epygi QX/UC IP PBXs, giving it more value. The Epygi integration with BusyLight provides the possibility of signaling via BusyLight an Epygi QX/UC extension’s status. It provides full support for all status classes: Dialog Status (the extension’s call-related status), Presence Status (the extension user’s availability status) and ACD Status (a call center agent’s availability status). Multi-color LED light can be programmed by users via Epygi QX/UC PBX GUI configuration thus letting users know when their colleagues are busy. Its built-in speaker signals incoming calls and one can make sure that he/she always hears the incoming calls even when the PC has no speakers or even when the sound is on mute. About Epygi Technologies Read more » | |
Nov 2 |
Epygi Announces Integration with Salesforce and Vtiger CRM
Posted by Ashkhen Barseghian on 02 Nov 2020 11:40 AM
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Winter Park, Florida, USA, (Oct 26, 2020) – Epygi Technologies, a worldwide provider of Integrated Communications Solutions, announced that Epygi IP PBXs of QX/UC line provides integration with CRM systems. Epygi now offers support for Customer relationship management (CRM) integration on its QX and UC line of IP PBXs starting from the 6.3.26 SW version. When activated, the per-seat license will provide integration with Salesforce and Vtiger CRM systems. It is a great feature that allows users to automatically view, create and update the information for CRM contacts upon receiving inbound calls from customers on the IP PBX. With the CRM integration activated if the inbound calls from external numbers match a contact in the CRM database, it will trigger the Contact pop-up in the Epygi CRM Connection application. You can then request to view or edit the information for the Contact using the View Contact Info option. If not, you can add the caller as a new Contact using the Add Contact option. About Epygi Technologies Read more » | |
Aug 25 |
Epygi Technologies Announces Partnership with Wecom
Posted by Ashkhen Barseghian on 25 Aug 2020 12:23 PM
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Porto Alegre, Brazil and Winter Park, Florida, USA, (Aug. 24, 2020) – Epygi Technologies, a worldwide provider of Integrated Communications Solutions, is excited to announce that Wecom has been appointed as Epygi distributor in Brazil. Wecom has been in business for 10 years, with its unparalleled experience supplying communication solutions in the Brazilian market with large bases, especially in the south of Brazil. It will offer Epygi’s feature-rich ecQX Cloud PBX and the value-add call center solution. The Epygi solution is one of the main pillars of UX Cloud (Wecom’s cloud solutions project), allocated in Florianopolis city, in their own data center for UC solutions. Cesar Correa, CEO of the company, comments that “We have known and admired Epygi for a long time. It’s a company in tune with the new world. Firstly, we saw an opportunity to work with an extremely competitive call center solution, in cloud, and with advanced features. Opportunities for big projects are also starting to come”. Recently Wecom launched e-commerce, called UC STORE (https://ucstore.wecom.com.br/) for the Brazilian market. Some plans for an Epygi-based cloud call center are already available in the store. Very soon a new portal, exclusively for cloud solutions will be online. Epygi has been in business since the year of 2000 selling award-winning IP PBXs, IP Gateways and cloud-based solutions. Our devices are compact, modular, low power and very reliable. We spend a lot of our resources testing and validating diverse SIP endpoints such as telephones, door openers, cameras, paging devices and alarm annunciators from partner companies to create solutions in telephony, access control, and security. About Wecom Wecom team has professional leaders and specialists who work for more than thirty years in the business communication market, with a solid portfolio of customers in the most different segments. The performance includes the stages of consulting, project development, implementation and maintenance of communication systems, with extensive experience in collaboration technologies and advanced technical staff. For additional information, visit its website at www.wecom.com.br About Epygi Technologies Read more » | |
Jan 17 |
Epygi Technologies Announces Partnership with SIP Trunk Provider VOIP.ms
Posted by Ashkhen Barseghian on 17 Jan 2020 12:53 PM
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Montreal, Canada and Winter Park, Florida, USA, (Jan 17, 2020) – Epygi Technologies, a worldwide provider of Integrated Communications Solutions, announced that they have successfully completed interoperability testing and started a new partnership with VoIP.ms, one of Canada-based leading VoIP providers. Voip.ms with its unparalleled experience supplying feature-rich VoIP services, coupled with Epygi's customizable products will provide end-users with optimal and value-add solutions for businesses throughout the world. It is a great choice for businesses wanting to make full use of their VoIP network. "We are thrilled to officialize this partnership with Epygi," commented David Rouleau, Chief Operating Officer at VoIP.ms. "this will certainly enhance the experience of our shared customers with reliable communication solutions." "We are very excited about this new partnership. The successful compatibility testing ensures that VoIP.ms SIP Trunking service will fully operate with Epygi's QX PBXs, providing Epygi's customers worldwide with seamless communication solutions both on-premise and in the cloud," said Ashot Sargsyan, head of Software Validation Department, Epygi Technologies. About VoIP.ms About Epygi Technologies Read more » | |
Jan 14 |
Epygi Technologies to Exhibit at ITEXPO Florida 2020
Posted by Ashkhen Barseghian on 14 Jan 2020 12:22 PM
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Epygi Technologies to showcase QX IP PBXs/Gateways, ecQX Cloud Services and Call Center, Hospitality and School Solutions February 12 – February 14, 2020 at the Communications and Digital Transformation Event of the Year Winter Park, Florida, USA, (January 13, 2020) – Epygi Technologies, a worldwide provider of Integrated Communications Solutions, announced today that it will be showcasing its QX Line of customizable and reliable IP PBXs and Gateways along with its ecQX Cloud Services at ITEXPO, held February 12 – February 14, 2020 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida. ITEXPO is the communications and digital transformation event where influential buyers gather to make their purchase decisions. Meet Epygi Technologies at ITEXPO at booth #727 to learn more about Epygi’s strategy for cost-effective integrated communications solutions and multimodal communication capabilities. For more than 20 years, executives, technology buyers, sellers, resellers and manufacturers from companies of all sizes and industries assemble at ITEXPO to forge new business partnerships, collaborate and learn together and from one another. Dozens of conferences sessions, keynotes and panels will be focused on helping attendees move their businesses forward. "Epygi is excited to be back at ITEXPO again this year, at one of the highly attended communication and technology fairs,” said Mario Cuello, president of Epygi Technologies, “We will be showcasing our robust and solid-state IP PBXs/Gateways and also our multi-feature ecQX Cloud Services, which can become a perfect fit for most of the businesses who are looking for a hosted voice solution. Epygi’s newly introduced eQall, a premier softphone, will be also in the highlights." Epygi will be exhibiting its feature-rich and economical IP PBXs and Gateways, that fit well with various solutions, along with its ecQX Cloud Services and eQall s softphone. Variety of cutting-edge solutions will be also demonstrated specifically designed for Call Centers, Hotels, Care Homes and Schools. Registration for ITEXPOis now open. For the latest ITEXPO news, updates and information follow the event on Twitter at @ITEXPO. About Epygi Technologies About TMC Media and Analyst Contact: Read more » | |
Dec 9 |
Epygi Launches eQall, a Softphone Application
Posted by Ashkhen Barseghian on 09 Dec 2019 12:56 PM
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Winter Park, Florida, USA, (Dec 9, 2019) - Epygi Technologies, a worldwide provider of Integrated Communications Solutions, introduced a new addition to its product line, eQall, a premier softphone. eQall is available for Microsoft Windows and for mobile devices using iOS* and Android*. It can be installed on a desktop PC, a laptop and a smartphone and will use the internet for making, receiving and transferring VoIP calls directly from your computer. With its easy-to-use interface it functions much the same way as any Epygi supported full-featured desk phone would. eQall is a full desk phone replacement and is intended to be used only with QX/UC PBX appliances and Epygi’s ecQX, the cloud-based PBX. There is no need to worry about spending on a desk SIP phone or on any costly hardware. All you need is a data connection from your device to the QX. Very conveniently you can take it with you should you need to move offices, work from home or while on the road. "We're very excited to roll out Epygi’s new softphone application eQall, which comes with a great user interface and a wide range of capabilities. It will certainly enable our users around the globe to collaborate more efficiently," said Mario Cuello, CEO of Epygi Technologies. "We are sure that the use of Epygi’s softphone alongside your VoIP solution is guaranteed to meet the needs of your growing business." Using eQall softphone will give users a number of advantages. Besides basic telephony features, they will appreciate the advanced features like instantaneous auto-provisioning via a QR code, automatic connection to the proper QX interface, automatic switching between QX interfaces when the device changes from a local to public network, diverse contact directories, voice mail retrieval, call history and embedded chat tool. Our roadmap calls for very cool features in future releases. About Epygi Technologies * Soon to be available. Read more » | |