New features in Epygi's version 5.3 software

1. Directed Call Park 

The call park feature has been expanded to allow users to define the extension they wish to park the call on. Park extensions can be mapped directly to IP phones or simply announced via paging through the IP phones or analog paging system. Calls can be easily parked by placing the current call on hold and then pressing the park button followed by the desired extension. This can be further simplified if the desired park extension is already mapped to the phone, then the user will just press that specific park key and the call will automatically be parked to that extension.

2. IP Phone Key Assignment Templates

Templates are now available to define a set of extensions mapped to keys on IP phones. These templates can be used for multiple IP phones to streamline installation and configuration of multiple phones.

3. Find Me/Follow Me Enhancement

The Find Me/Follow Me announcement message is now customizable. Users can remove the message, use the default, define a new recording or use music on hold.

4. P-Asserted-Identity Header Field Support

Epygi has added support for P-Asserted-Identity header field defined in RFC 3325. This is utilized to retain original caller information even after a call is transferred within the office.

5. Call Detail Record (CDR) Archiving and Recovery

The CDR database has been improved by adding archiving up to seven days. The recovery mechanisms were added to ensure that no records are lost while uploading them to an external server when there is a network outage or database server disconnect.

6. Call Detail Record (CDR) Data Increase

Based on customer feedback, Epygi has increased the maximum number of stored CDRs from 1,000 for all QuadroM and QX products. The new capacity can range from 3,000 records all the way to 10,000 records. Built into the Epygi PBXs are other methods to offload this data to an external server or database for full CDR handling.

7. Call Statistic Enhancement

Statistics gathered from the ACD feature and Find Me/Follow Me have been improved for greater visibility of call flow.

8. IP Phone Auto Configuration Additions

A few new IP phones have been added to our certified list and now can auto configure with the Epygi IP PBXs. The following are included: snom M9, Panasonic KX-TGP550T04, KX-UT123-B, KX-UT136-B, Audiocodes 320HD and 310HD phones. Epygi constantly tests and certifies new IP phone models, so keep watching our supported list. Other models that will soon be added are recently released versions of Polycom, Yealink and snom phones.

9. Call Intercept/Directed Call Pickup

A new feature code has been added to the Call Intercept feature allowing users to dial *94 followed by the extension number to intercept an inbound call on another extension.

10. DID Number Mapping on E1/T1 Calls

DID number to extension mapping has been made relatively easy. Now users can map a specific DID to a local extension. This is available for inbound and outbound calls.

11. Music on Hold (MoH) Options

Epygi users can now configure Music on Hold for all extensions to come from the audio line in port on QuadroM8L, 12Li, 26x and 26xi products. The Epygi Media Stream tool can also be used to feed MoH for all extensions. This tool allows customers to upload .WAV or .MP3 files with custom message or music and stream them to the Epygi PBX.

12. Auto Attendant (AA) Builder

Integrated into the Epygi IP PBXs is a web-based tool to build custom multi-level IVR trees for the AA. Normally, users would build the AA using the powerful VXML-coded option. With this new option the IVR is simplified with a web-based graphical user interface.

13. IVR Builder Improvement

A few new options have been added to the GUI-based IVR builder integrated into the Epygi IP PBXs. Repeated message play count, repeated message timeout duration and timeout after welcome message options are now included in the IVR builder tool.

14. Faxing via T.38 on IP Lines

Fax support over SIP using the T.38 protocol has been improved and added to IP lines as well. This will help customer deploy fax machines behind an IP line registered ATA or similar device.

15. Microsoft Exchange Voicemail Integration