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Aug
31
Epygi Releases Latest Enhancements for Its Popular Call Centers Solution
Posted by Ashkhen Barseghian on 31 Aug 2018 01:43 PM

Winter Park, Florida, USA, (Aug 30, 2018) - Epygi Technologies, a worldwide provider of Integrated Communications Solutions, is excited to announce that it has further enhanced its call center solution thus enabling its customers to take full control of the call center with modernized options, empowered with better real-time viewing and monitoring.

The enhancements are available on the EAC (Epygi ACD Console) web application, with additional updates to the reporting capability.

The Dashboard menu has been completely modified. For FW version 6.2.23 the ACD Admin can select from a wide array of statistics to display for the selected Queue(s), to be shown on a single screen. The modernized view will show previous options along with several new options:

  • The “Oldest Call Waiting” displays the current wait time for the oldest call. It is the length of time (in seconds) the oldest ACD call has waited in queue or ringing before being answered.
  • “Queue Wait (avg)” is showing the total Queue Wait Duration for Abandoned calls / Total Abandoned Calls - the average time a caller waited before hanging up.
  • “Answered Speed” is showing the Total Waiting Time/Total Answered calls - The average time calls waited in queue and ringing before an agent answered.

Added a new Calls menu to show the active calls for the currently logged in agent. The Calls menu has the same functionality as the Dashboard menu in the QX FW versions below 6.2.23.

Added a new Agent Tracing report which shows the agent activities, detailing the sequential status changes and calls for the selected agent(s), queue(s) and timeframe(s).

Added new values (Every two, three and four minutes) for the Auto Reload Queue Statistics option. The Settings menu has been improved and updated.

About Epygi Technologies
Epygi Technologies, LLC, a worldwide provider of award-winning IP PBXs, Gateways and ecQX Cloud Services, supporting small businesses to enterprise's telephony needs, is a private US company founded in 2000 and has its headquarters in Winter Park, Florida. Reliable, secure and easy to install and use, the Epygi products offer users outstanding benefits and an unparalleled range of features at very economic prices. Customers are able to improve their productivity, lower operating expenses and enhance their image while affording the latest in telecommunications equipment. Visit us on our website, follow us on Twitter, like our page on Facebook or join our Linkedin group.


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Jun
11
Cohesive Technologies to Exhibit with Epygi at ConnecTechAsia 2018
Posted by Ashkhen Barseghian on 11 Jun 2018 12:57 PM

Singapore and Winter Park, Florida, USA, (June 11, 2018) - - Technological innovation represents one of the key drivers of long-term economic growth. As the world becomes increasingly connected through technology, nations, economies, and enterprises will be digitally transformed – setting new benchmarks across all industries.

Cohesive Technologies along with Epygi has opened up new business opportunities across the world and has also displayed Epygi's products and demonstrated its various solutions. This year Epygi, along with Cohesive Technologies will make the visitors and delegates aware of its innovative products of PBX System and the value-added benefits each industry can receive from a true convergence of all products on one platform. Come to 3-day event of ConnecTech Asia 2018 to explore and experience the FUTURE of IoT in communication, broadcast, and enterprise technology.

Cohesive Technologies integrates and designs solutions which use state of the art technology and delivers value-added solutions, based on customer insights and the promise of Convergence. Cohesive Solution acts as a centralised system for a range of SIP-enabled devices. These devices go beyond what telephony personnel usually supports, such as IP PBX Systems and more.

Details of Cohesive Technologies’s Participation at the ConnecTechAsia 2018:

What Solutions will Cohesive Technologies demonstrate from Epygi? Cohesive Technologies will showcase all the communication, broadcast, and enterprise technology solutions, offered by Epygi. It will also demonstrate how all enterprises can benefit from such solutions and how their technology needs will be met by such solutions and feature-rich Epygi IP PBXs and Gateways.

Where: The event will take place at Marina Bay Sands & Suntec Singapore, Singapore. All attendees can visit us at stall number BF2-12. The stall will showcase all of Epygi's powerful, yet easy-to-manage, voice, video, data and mobility solutions and much more.

To know more about the Event and for Registration, please click here.

ConnecTechAsia, is the brand-new umbrella event encompassing CommunicAsia, BroadcastAsia and the new NXTAsia. It is the event where technology, ideas and business converge. ConnecTechAsia is Asia’s only B2B platform that covers the entire spectrum of communication, broadcast, and enterprise technology and services. It is catering to the needs of the industry in Asia and beyond, providing the technological innovation and thought-leadership that will help pave the way towards a brighter and more connected world.

Experience the future at ConnecTechAsia, through a plethora of experiential programmes, including the high-level ConnecTechAsia Summit, technological showcases and complimentary value-added activities on the showfloor.

When: The solution demos will take place from 10:00 AM till 19:00 PM from Tuesday, 26 June– Thursday, 28 June 2018.

How: To schedule a conversation with Cohesive Technologies, send an email at info@cohtechnologies.com

About Cohesive Technologies
Cohesive Technologies is a solution provider of VoIP and unified communication Platform. Cohesive Tie-up with Technology Partners like 2N, Epygi, Digium, Cyberdata, Grandstream and Milesight not only helps to provide a variety of VoIP solutions but also ensures state-of-the-art technology solutions with scalable and reliable systems. The main goal is to make communication easy and cost effective so that business can thrive and continue to run smoothly. For more information, please visit www.cohesiveglobal.com for more information or connect with us on Facebook, LinkedIn and Twitter.

About Epygi Technologies
Epygi Technologies, LLC, a worldwide provider of award-winning IP PBXs, Gateways and ecQX Cloud Services, supporting small businesses to enterprise's telephony needs, is a private US company founded in 2000 and has its headquarters in Winter Park, Florida. Reliable, secure and easy to install and use, the Epygi products offer users outstanding benefits and an unparalleled range of features at very economic prices. Customers are able to improve their productivity, lower operating expenses and enhance their image while affording the latest in telecommunications equipment. Visit us on our website, follow us on Twitter, like our page on Facebook or join our Linkedin group.


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Jun
1
Epygi Has Successfully Re-Certified with the Latest Free Version of SugarCRM
Posted by Ashkhen Barseghian on 01 Jun 2018 10:20 AM

Winter Park, Florida, USA, (May 31, 2018) - Epygi Technologies, a worldwide provider of Integrated Communications Solutions, is excited to announce that it's feature-rich QX IP PBXs have been successfully integrated with the latest free SugarCRM Community Edition v6.5.26. SugarCRM is a web-based application, it allows QX IP PBX users to make inbound and outbound calls from the SugarCRM using their extensions on the PBX. This functionality is based on the Third-Party Call Control feature of the PBX. When the user selects a contact from the SugarCRM database to make a call, the contact's phone number without any modification is being sent to the PBX. The PBX checks that phone number against the "Destination Number Patterns" of the Call Routing records and makes the call via the matching record.

About SugarCRM
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. For more information, visit www.sugarcrm.com.

About Epygi Technologies
Epygi Technologies, LLC, a worldwide provider of award-winning IP PBXs, Gateways and ecQX Cloud Services, supporting small businesses to enterprise's telephony needs, is a private US company founded in 2000 and has its headquarters in Winter Park, Florida. Reliable, secure and easy to install and use, the Epygi products offer users outstanding benefits and an unparalleled range of features at very economic prices. Customers are able to improve their productivity, lower operating expenses and enhance their image while affording the latest in telecommunications equipment. Visit us on our website, follow us on Twitter, like our page on Facebook or join our Linkedin group.


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May
3
Epygi Extends Reach in South Africa with MIA Telecoms
Posted by Ashkhen Barseghian on 03 May 2018 01:54 PM

Midrand, South Africa and Winter Park, Florida, USA, (April 27, 2018) - Epygi Technologies, a worldwide provider of Integrated Communications Solutions, is excited to announce a new partnership with MIA Telecoms, one of the major telecom leaders and distributors in South Africa.

MIA offers a great value backed by high quality products and innovative solutions. MIA Telecoms was established to provide the most professional communication systems, allowing companies to function more efficiently. The MIA team has over 20 years of providing Telecommunications and IT solutions in the South African marketplace.

"Epygi looks forward to serving customers in South Africa through our new partnership with MIA Telecoms, a company who shares our passion for exceptional service and support. Together we offer elevated UC solutions to the region," said Mario Cuello, CEO of Epygi Technologies.

About MIA Telecoms
MIA Telecommunications was established to provide the most professional communication systems, allowing companies to function as a unified organism, with each part efficiently contributing to the whole.

MIA caters for large companies as well as small-to medium-sized enterprises, allowing them to capitalize on the benefits of IP technology. Offering customers tremendous Intellectual Property, MIA ensures that the customer's environment is efficient and professional. With over 20 years of telecommunications and IT experience, MIA offers customers one of the strongest partner communication channels in the South African market, with over 90% of dealers celebrating their 10th year of business with MIA. For more information, visit www.mia.co.za.

About Epygi Technologies
Epygi Technologies, LLC, a worldwide provider of award-winning IP PBXs, Gateways and ecQX Cloud Services, supporting small businesses to enterprise's telephony needs, is a private US company founded in 2000 and has its headquarters in Winter Park, Florida. Reliable, secure and easy to install and use, the Epygi products offer users outstanding benefits and an unparalleled range of features at very economic prices. Customers are able to improve their productivity, lower operating expenses and enhance their image while affording the latest in telecommunications equipment. Visit us on our website, follow us on Twitter, like our page on Facebook or join our Linkedin group.


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Mar
1
Epygi and Aasani Telecom Announce Interoperability Partnership
Posted by Ashkhen Barseghian on 01 Mar 2018 10:45 AM

Nashville, Tennessee and Winter Park, Florida, USA, (March 1, 2018) - - Epygi Technologies, a worldwide provider of Integrated Communications Solutions, is excited to announce an interoperability partnership with Aasani Telecom, an innovator of cloud communications.

Aasani Telecom, a SmartSIP trunking and cloud communications solutions provider, is a great choice for businesses wanting to make full use of their VoIP network. Epygi and Aasani share a focus and commitment to providing cost-effective, innovative and high-quality communication solutions.

Aasani Telecom's VoIP Unified Communications solutions coupled with Epygi's customizable products provide end users with optimal and value-add solutions for businesses throughout United States and Europe.

"Successfully completing the Interoperability certification with Aasani Telecom will provide our customers with an all-in-one communications offering that in addition, allows for rapid transition from legacy telecommunications networks to IP-based communications," said Mario Espaillat, North American Sales Channel Manager of Epygi Technologies.

About Aasani Telecom
An early innovator of cloud communications, Aasani Telecom saw a new way to revolutionize business phone systems using the power of the cloud. We developed a virtual PBX (also known as cloud or hosted PBX) solution, which has all of the benefits of traditional PBX-voice, fax, voicemail, extensions, conferencing, paging, intercom calling etc. - without the expense and limitations of hardware-based infrastructure. And with its latest innovation, Aasani Telecomm's SmartSIP Hosted offers critical advantages over legacy systems. Advanced features such as complete mobile integration, business SMS, and online meetings with HD video and screen sharing allow business to compete in the new world of work. Aasani Ltd, is currently engaged in providing software sales and services. The company's solutions and products are primarily sold on a subscription basis, deployable in on-premise, hosted and cloud instances and used for internal or external communities. Aasani is an up and coming as well as fast growing leader in the Hosted PBX realm. For more information, visit www.aasani.net.

About Epygi Technologies
Epygi Technologies, LLC, a worldwide provider of award-winning IP PBXs, Gateways and ecQX Cloud Services, supporting small businesses to enterprise's telephony needs, is a private US company founded in 2000 and has its headquarters in Winter Park, Florida. Reliable, secure and easy to install and use, the Epygi products offer users outstanding benefits and an unparalleled range of features at very economic prices. Customers are able to improve their productivity, lower operating expenses and enhance their image while affording the latest in telecommunications equipment. Visit us on our website, follow us on Twitter, like our page on Facebook or join our Linkedin group.


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Feb
26
Cohesive Technologies to Exhibit with Epygi at Convergence INDIA 2018
Posted by Ashkhen Barseghian on 26 Feb 2018 01:31 PM

Winter Park, Florida, USA, (February 26, 2018) - Epygi Technologies, a worldwide provider of Integrated Communications Solutions, is excited to announce, that they will be showcased by Cohesive Technologies, a leading system integrator and distributor for VoIP products in India/APAC, at Convergence INDIA 2018 from March 7th - 8th, at booth A-1, hall 9 at the Pragati Maidan in New Delhi, India.

A strictly global event with a purpose to make Indian industry stay up-to-date with ICT emerging trends, Convergence India is South Asia's biggest and most influential trade expo focusing on ICT along with Broadcast, and Digital Media industry. It is the only platform, which connects various sectors like Telecom, Broadcast, Cable and Satellite TV, Cloud & Big Data, Digital Homes, Mobile devices, Film and Radio, Content Creation, Management and Delivery, etc. It provides an opportunity to listen to prominent global industry leaders discussing the growth and opportunities in Digital India. Most empowering IP Telephony products of leading brands: 2N, Epygi, Grandstream, Digium and Cyberdata will be demonstrated by Cohesive Technologies.

Cohesive Technology integrates and designs solutions which use state of art technology and delivers the value-added solutions, based on customer insights and their promise of Convergence. Cohesive Solution acts as a centralized system for a range of SIP-enabled devices. These devices go beyond what telephony personnel usually support such as surveillance devices, card readers, paging systems, cameras, and door stations.

This year Epygi, along with Cohesive Technologies, will make visitors and delegates aware of the innovative products of VoIP and the value-added benefits each industry can receive from a true convergence of all products on the platform. Come to 3-day event of Convergence India to explore and experience the FUTURE of ICT in IP Telephony. All of Epygi powerful, yet easy-to-manage, voice, video, data and mobility solutions will be showcased at booth A-1. To know more about the event and for registration, please click here.

About Cohesive Technologies
Cohesive Technologies is a solution provider on VoIP and unified communication Platform. Cohesive Tie-up with Technology Partners like 2N, Epygi, Digium, Milesight and Grandstream not only helps to provide variety of VoIP solutions but also ensures state-of-the-art technology solutions with scalable and reliable systems. The main goal is to make communication easy and cost effective so that business can thrive and continue to run smoothly. For more information, visit www.cohtechnologies.com.

About Epygi Technologies
Epygi Technologies, LLC, a worldwide provider of award-winning IP PBXs, Gateways and ecQX Cloud Services, supporting small businesses to enterprise's telephony needs, is a private US company founded in 2000 and has its headquarters in Winter Park, Florida. Reliable, secure and easy to install and use, the Epygi products offer users outstanding benefits and an unparalleled range of features at very economic prices. Customers are able to improve their productivity, lower operating expenses and enhance their image while affording the latest in telecommunications equipment. Visit us on our website, follow us on Twitter, like our page on Facebook or join our Linkedin group.


Read more »