http://support.epygi.com/forum Epygi IP PBX Manufacturer en Thu, 23 May 2013 16:36:58 GMT vBulletin 60 http://forum.epygi.com/forum/images/misc/rss.jpg http://support.epygi.com/forum http://support.epygi.com/forum/showthread.php?t=4399&goto=newpost Wed, 22 May 2013 14:38:23 GMT Hello All We are using an Epygi 2x with Fibre Broadband in the UK. The bandwidth now exceeds the 10000 kbit/s limits and is causing a bottleneck in... Hello All

We are using an Epygi 2x with Fibre Broadband in the UK. The bandwidth now exceeds the 10000 kbit/s limits and is causing a bottleneck in performance.

Is anyone aware of a fix for this, maybe a firmware upgrade?

We are running 5.2.48 which I appreciate is fairly old.

Thank you

Andy ]]> General Discussions vos http://support.epygi.com/forum/showthread.php?t=4399 http://support.epygi.com/forum/showthread.php?t=4398&goto=newpost Wed, 22 May 2013 01:08:06 GMT How do I set up Quadro 4L to emulate a key system... using SIP trunks? I am using Snom 360 phones How do I set up Quadro 4L to emulate a key system... using SIP trunks?
I am using Snom 360 phones ]]> Doug http://support.epygi.com/forum/showthread.php?t=4398 http://support.epygi.com/forum/showthread.php?t=4397&goto=newpost Tue, 21 May 2013 18:02:13 GMT Hi, I try to send email with my Quadro 2x and I got the error: *_email: WARNING: Could not save dead letter to //dead.letter: Permission denied_* We... Hi, I try to send email with my Quadro 2x and I got the error: email: WARNING: Could not save dead letter to //dead.letter: Permission denied

We use Microsoft Exchang Online (Office 365) as email service, and we use TLS and port 587

Thank

Eric ]]> Troubleshooting and Problems Synertic http://support.epygi.com/forum/showthread.php?t=4397 http://support.epygi.com/forum/showthread.php?t=4396&goto=newpost Tue, 21 May 2013 11:31:37 GMT Hello, We are testing the Hot Desk functionality on a Quadro M32, and have a few queries, would somebody be able to provide some feedback on the... Hello,

We are testing the Hot Desk functionality on a Quadro M32, and have a few queries, would somebody be able to provide some feedback on the items below?

1. We do not want to implement any Auto Log-Off policy, but if a user forgets to log off, they cannot log on to another phone while the first one is logged on. Can we get the user to log on to the new phone, and it will automatically disconnect the first phone.

2. Logging off - if someone goes to use a phone and someone is logged on, it asks for the original user's password before it will allow the log off. can we use the *78 to logoff without a password?

3. GUI Management - i cant seem to find anyway to manage / log off users via the GUI on the Quadro. could someone point me in the right direction?

Many Thanks
Graham ]]> ASL-Support http://support.epygi.com/forum/showthread.php?t=4396 http://support.epygi.com/forum/showthread.php?t=4393&goto=newpost Mon, 20 May 2013 08:55:51 GMT good day i'm new to the Quadro and i have three sitting on my desk i want to setup call routing to the telcom provider so that they can be used in our three offices.
setting them up to call each other over ip i have done that my problem is now setting them to call PSTN as we call different countries and hence the destination partern will differ
may you please assist on this ]]> Installation chasura http://support.epygi.com/forum/showthread.php?t=4393 http://support.epygi.com/forum/showthread.php?t=4392&goto=newpost Sun, 19 May 2013 23:22:43 GMT Hi guys, we plan on start using Epygis sip server, but I can't figure out how it works... after we registered our Quadro on epygis site, we log in to the sip.epygi.com and it says "You may subscribe a total of 1 extensions"...

how can we subscribe more extensions? or how does it actually work? ]]> citech http://support.epygi.com/forum/showthread.php?t=4392 http://support.epygi.com/forum/showthread.php?t=4391&goto=newpost Sat, 18 May 2013 07:48:40 GMT Hi guys,

Haven't been here in quite a while but have searched and can't find an answer to this query.

I have several Quadro units (16x's, 2x's, 6L's) in which i have made use of the local AAA table to provide a PIN code access of sorts to the users. However, I now have a requirement to add new users which has taken the list of PIN codes to approx 70. Now as there are only a few Quadro's to program I don't mind entering the extra PIN codes manually, but when the list reached 50 I found I could add no more.

So my long winded question is, Does the Quadro have a limit on the number of entries in the Local AAA table? Or is there something I am missing?

Amy help much appreciated.

Lee. ]]> Installation Leeinsa http://support.epygi.com/forum/showthread.php?t=4391 http://support.epygi.com/forum/showthread.php?t=4390&goto=newpost Fri, 17 May 2013 18:25:24 GMT I have setup a IPSEC VPN from Epygi to Remote Sonicwall in order to get around NAT issues for a remote extension The VPN is built ok and my... I have setup a IPSEC VPN from Epygi to Remote Sonicwall in order to get around NAT issues for a remote extension

The VPN is built ok and my extension registers but I just get one way audio

The remote site can call the Epygi site but cannot be heard by the recipient of the call

I have doen loads of tests and research. I have added remote subnet to NAT exclusion lists, disabled NAT Traversal etc

As part of my troubleshooting I am doing some ping tests

I can ping the epygi LAN IP from the remote site
I cannot ping the remote phone IP from the epygi

Shouldn't I be able to do this?

Any thoughts where the problem might lie

There is nopt firewalling on the VPN

Confused!

CG ]]> General Discussions yellowgrid http://support.epygi.com/forum/showthread.php?t=4390 http://support.epygi.com/forum/showthread.php?t=4384&goto=newpost Wed, 08 May 2013 18:23:15 GMT A customer has a quadro 2Xi (5.3.22 firmware), and 6 snom 320 phones When the manager goes out the office, he set an unconditionnal forward to an... A customer has a quadro 2Xi (5.3.22 firmware), and 6 snom 320 phones
When the manager goes out the office, he set an unconditionnal forward to an external number (*4 code) with a functionkey
It is possible for his employees, located in an another part of the building, to watch the state of his extension (unconditonnal forward activated or not) with a functionkey of their snom320, giving them the opportunity to switch off unconditionnal forward it they are available for dealing with incoming calls ? ]]> wbts http://support.epygi.com/forum/showthread.php?t=4384 http://support.epygi.com/forum/showthread.php?t=4385&goto=newpost Wed, 08 May 2013 18:23:14 GMT A customer has a quadro 2Xi (5.3.22 firmware), and 6 snom 320 phones When the manager goes out the office, he set an unconditionnal forward to an... A customer has a quadro 2Xi (5.3.22 firmware), and 6 snom 320 phones
When the manager goes out the office, he set an unconditionnal forward to an external number (*4 code) with a functionkey
It is possible for his employees, located in an another part of the building, to watch the state of his extension (unconditonnal forward activated or not) with a functionkey of their snom320, giving them the opportunity to switch off unconditionnal forward it they are available for dealing with incoming calls ? ]]> wbts http://support.epygi.com/forum/showthread.php?t=4385 http://support.epygi.com/forum/showthread.php?t=4383&goto=newpost Tue, 07 May 2013 19:35:02 GMT Hi all, We have a PBX m8l that connects to 2 gateways at another site through vpn connection. We read in the instructions of Quadro FXS 16, that you... Hi all,

We have a PBX m8l that connects to 2 gateways at another site through vpn connection.
We read in the instructions of Quadro FXS 16, that you need to connect the LAN port of the PBX to the WAN port of the Quadro FXS 16.
We only have the WAN port of the PBX configured which is connected to a firewall.
Can the Quadro FXS 16 do the automatic configuration if it's connected to the WAN port of the PBX?
Also is it possible to do the automatic configuration through VPN connection?

Krs,

Zet ]]> zet http://support.epygi.com/forum/showthread.php?t=4383 http://support.epygi.com/forum/showthread.php?t=4382&goto=newpost Tue, 07 May 2013 17:17:17 GMT Hi all, I wanted to know if there is a way for paging not to interrupt people when they are on the phone, because it seems when they are talking to... Hi all,

I wanted to know if there is a way for paging not to interrupt people when they are on the phone, because it seems when they are talking to someone and they are paged, not only do they hear them, but it also breaks up the call.
Also the other person who they are talking to, also hears the paging message.

How can I prevent this?

Krs,

Vernon ]]> Troubleshooting and Problems zet http://support.epygi.com/forum/showthread.php?t=4382 http://support.epygi.com/forum/showthread.php?t=4381&goto=newpost Mon, 06 May 2013 13:58:31 GMT Hi all, I wanted to know if it is possible when you make an outgoing call and the phone is ringing, if you can transfer the call to an other... Hi all,

I wanted to know if it is possible when you make an outgoing call and the phone is ringing, if you can transfer the call to an other extension, instead of waiting for the person you called to pick and then transfer it.
If so how can I do this, the phones are Yealink T-22 and T-28 and m8l pbx

Thx in advance ]]> zet http://support.epygi.com/forum/showthread.php?t=4381 http://support.epygi.com/forum/showthread.php?t=4379&goto=newpost Sun, 05 May 2013 18:40:15 GMT Hi all,

I'm having an issue with the yeahlink T-28 on a quadro m8l, it seems for some reason the phone goes silent from time to time when talking to a person or sometimes when I pick it up to make a call I don't hear a dialtone, just silence.
I pinged the phone on network and it's alive.

Does any one have any ideas why this happens.

Thx in advance ]]> Troubleshooting and Problems zet http://support.epygi.com/forum/showthread.php?t=4379 http://support.epygi.com/forum/showthread.php?t=4377&goto=newpost Fri, 03 May 2013 22:49:16 GMT I have an Quaddro M8L with 6 FXO lines. I have tested each PSTN line and no crackle on the lines. Internal Extension to Extension calls are clear.... I have an Quaddro M8L with 6 FXO lines. I have tested each PSTN line and no crackle on the lines. Internal Extension to Extension calls are clear. All phone sets are Aastra 9480i and all have crackle on external calls. Quaddro is on 5.3.23 firmware. Need help eliminating the crackle. Thanks. ]]> Troubleshooting and Problems IceRiver http://support.epygi.com/forum/showthread.php?t=4377