Recording using the M32

[KSComs]

Hi there,

Is it possible to use the M32 as a recording device so that you are able to send the finished recording to a storage area at the end of the call ?

Ie using a profile to send the voice stream to perform recording into a voice mail box with the voice mail box sending the finished call via email.

The M32 would be no more than 10 users maximum at any time recording ( it is a 10 users, 10 Channel primary rate ISDN system with a 2 gig sandisk flash card or greater.

Typical calls would be 10 minutes in length with a G711 Ulaw codec.

If this isnt doable is there another alternative using the M32 ?

Regards

Kevin

[KSComs]

Just re-read an email about this.

So, there is a 3 minute limitation on the sending of the recorded message by email due to the memory requirement to perform the transformation from stream to wave file to email attachment.

Maybe a gateway module for recording on the Epygi is needed, maybe a conversion of the Conferencing model to suit perhaps.

Regards

Kevin

[lansmart]

Surely the 3 minute limitation must depend on the Codec? If the recorded calls were in G.729a instead of uLaw then the system ought to be able to handle 21 minute calls easily. Same amount of data. Or is that 3 minute limit related to G.729a???

Also, I fail to see why memory is the limitation - you would only need twice the storage of the original binary data to convert to MIME and you're only doing one message at a time. Maybe there just needs to be some reserved space set aside for this function??? Sure it would eat into system memory but even on the Quadro2x there is 2 hours or so of VM storage.

Or even better, create and stream the MIME message to the SMTP server directly without preprocessing the entire VM message first. Tricky, but must be able to be done....

[KSComs]

)Excerpt:
There is a limitation on VM recordings being sent via email.
This limitation is done for stability of memory.
MAX 3 minutes will be sent via Email
Even if the message is longer, it will still send the first 3 minutes as a cropped email message.
The whole message can then be downloaded from the PBX.



Regards

Kevin

[davrays]

The limitation is done with a little bit of reserve: actually it could be 5-8 minutes, but during extremely high load it could bring to reboot due to out of memory. So we decided to make the limit smaller. The memory is eaten by two processes: conversion of the voicemail to G.711 (because of voicemails are send in G.711), and creating the MIME attachment. This memory is not the same memory which is used for storuing voicemails, otherwise it would be impossible to send voicemail if that memory is fully used.

This 3 minute was the choosen as a reasonable limit for vm to email sending, as typical voicemail is less than that.
If we see a real usage and big demand for increasing this limitatio, we can do that, especially on 32x, where we have much more free memory.

[KSComs]

If we see a real usage and big demand for increasing this limitatio, we can do that, especially on 32x, where we have much more free memory.

Hey there David,

How about the following :

Maybe a gateway module for recording on the Epygi is needed, maybe a conversion of the Conferencing model to suit perhaps.

That way we can stream the audio to the device and therefore make it easier to record conversations on a grander scale for Call Recording in areas where it is imperitive "For Quality and Training purposes - or where it is a legal binding contract such as insurance/investment brokers"

Regards

Kevin

[davrays]

I am not sure what you mean saying "gateway module"... Probably an external VoiceMail server could help here. Is it what you mean? There is a non-officially promoted Epygi product called "Application Server": which might be of help here - it runs on PC (Linux) and has a lots of space for conversion, so it can send recordings by emails too..
I am not sure it has all the needed functionality right now, but thats easy to add. The question is just: is there a demand which will inspire our marketing division to sell such product (from technical standpoint it is practically ready for yerars and is used in Epygi internally).

[KSComs]

I am not sure what you mean saying "gateway module"... Probably an external VoiceMail server could help here. Is it what you mean?

8 )

Hi there David, is it possible to have a profile on the main telephone system sending an audio stream to the "gateway module" and the "gateway module" then stores / sends the audio file, but still allowing the user to have their own voicemail box on the telephone system ?

If this is available could you let the Aussie distributor know how much would it be and what could be the base system requirements for it etc ...

Regards

Kevin

[davrays]

Hi Kevin :)

8 )
is it possible to have a profile on the main telephone system sending an audio stream to the "gateway module" and the "gateway module" then stores / sends the audio file, but still allowing the user to have their own voicemail box on the telephone system ?

That is possible.
Details: you just will need to assign the Record key on the Snom to send make the call to the account on the VoiceMail Server instead of calling to the extension's VM box. So you don't even need to change anything in any extension's mailbox settings. When you press the "Record" button, the call will be directly made to any free mailbox of external VM Server, and will be recorded there. Then VM Server will send a email with VM. No length limitation there.

If this is available could you let the Aussie distributor know how much would it be and what could be the base system requirements for it etc ...


I didn't tell that it is available :)
We have the product. Technically it is mature and is used internally. But it is not marketed. Why.. - this is the question to our marketing. I don't know the answer. So if you are interested, just tell the Aussie distributor to contact our marketing and ask. Or just ask Greg from Alloy to call here and discuss that with Hrant... He does that often, and this way of solving issues proved to be pretty effective :)
And I don't know the price... Maybe you can get that for free, if you are lucky enough :D

Best regards,
David

[KSComs]

Or just ask Greg from Alloy to call here and discuss that with Hrant... He does that often, and this way of solving issues proved to be pretty effective :)
And I don't know the price... Maybe you can get that for free, if you are lucky enough :D

Best regards,
David

*Cough* Did that already :D , Just someone in Epygi is training people elsewhere and may not have a direct number to where they are, to be able to reach them.

In time.... the answers are out there.....

Regards

Kevin

[davrays]

"Someone" in Epygi had returned from the training two days ago, so the answers are closer now than they seem before :)
The reason I remind you about this, is that I am also interested in the results :) It is a pity to have a working product and not sell or give it to anyone...

[KSComs]

Someone in Epygi had returned from the training two days ago, so the answers are closer now than they seem before :)
The reason I remind you about this, is that I am also interested in the results :) It is a pity to have a working product and not sell or give it to anyone...

Kewl ... well we are at both ends of the world and have similar questions for the middle man... so hopefully.... we will have those questions answered shortly....

I have a system sale that is hanging ... maybe a second if i get a quick enough response so I can persuade the customer to do so......

0/

Kevin