record conversation

[telresys]

Hie,

one of customer wish to record conversations.

Can you help me as to do ?

Thanks

[AramK]

Hi, if you want to record all the calls on Quadro then it is not possible currently. You can use Call Recording devices with Quadro such as TelRex or RedBox, but there are some limitations on call recording as well. In case if you use Snom320/360/370 phones, there is a way to configure that particular phone to record the calls into Quadro mailbox. Let me know, if you need more information regarding these options.

[telresys]

I dont't want to record all conversations. Into QCM,we can use record function but we could use a feature code pour record one conversation.

Possible yes or no.

[AramK]

I don't really understand what you've wrote :) Using QCM you can record the call received on QCM only. Can you describe a little of your Quadro configuration and what calls exactly you want to record ?

[telresys]

sorry for my english.

I use QUADRO 2X with AASTRA 55i. My customer is a journalist who's want to record this conversation.

I search solution for it. Can you help me ?

Thanks

[AramK]

Hi, I have to repeate one of my previous comments then :) To record a calls on Aastra55i you can use Call Recording devices such as TelRex or RedBox, configuring them on Quadro's LAN side.
On Snom320/360/370 phones there is a way to configure that particular phone to record the calls into the Quadro mailbox and we have application note on how to configure and use it. If your customer can move on some of the mentioned above phones, if you have other customers using these phones and they are interested in call recording either, then I'll send you that application note.

[timmeah]

aramk,

Can you provide link to how to set this up for the SNOM360. I am interested in this feature and have seen nothing in SNOM or epygi documentation

[AramK]

I believe there should be an application note somewhere in Download section regarding recording function setup on Snom phones. Please ask Epygi Technical Support, as I'm no longer with Epygi, or maybe one of Forum members will answer you here.

[timmeah]

I am obviously not looking in the right place, Where is the download section ?
The site map does not indicate where it is?

anyone?

[KSComs]

I am obviously not looking in the right place, Where is the download section ?
The site map does not indicate where it is?

anyone?

If you do not have access to that section request the note from your reseller / distributor.

When you log in using the "Got Epygi? Log in" of the main www.epygi.com (http://www.epygi.com) webpage, you should have access to the Knowledgebase section it will be the 2nd icon down. If not register your Epygi and then browse through and I believe it is the top most article in the miscellaneous section.

Regards

Kevin Scott

[timmeah]

ahhh everything comes clearer :)

[Ericbeaulieu]

For call recording you can use BlueButler iDR (starting cost 6000$)

ok creat a virtual extention with 25% or more memory space alowed, with unlimited max voice mail duration.


on your phone configure a speed dial button to this extention (add your prefix number for direct call to voice mail in your call routing)

You can only recorde your outgoing call !!!!

When you make a call and you need record this one, press your speed dial button

when the voice mail start recording presse you 3 way Conference button make your second call and link the 2 call with you.

and the call is recorded.


P.S. if you don't talk for more 6 seconds the recording is stoped. make sure you have no silent to keep recording activated, clap your hand ,sign, put radio beside you.


Have a nice day


Sorry for my poor english, i'm a french canadian ;)

[davrays]

P.S. if you don't talk for more 6 seconds the recording is stoped. make sure you have no silent to keep recording activated, clap your hand ,sign, put radio beside you.


Thats very good point, Eric :) Looks we need to make this silence-based disconnection optional. Otherwise the recording feature becomes not very practical. Not everybody will accept the idea to clap the phone every 9 seconds (actually the timeout is 10 seconds) :D

[Ericbeaulieu]

yeah, 10 second, i just guess on 6 second ;), Sure that method is not the ultimate solution but it's help some of my customer. Other wise we have a solution at 6800$ CAD (only for recording software and PCI card no server include). It's not really affordable.