uspnetworks
07-31-2006, 06:46 AM
We've had a Quadro4x for about8 months, and managed to get basic PABX services up and running reasonably quickly with PSTN and local extensions. We tried to get clever with the IP feature, and quickly retired to RTFM many times without success.
Feeling a bit foolish that we had this fancy system and were using it mostly as a nalague PBX, we had another go recently at using the more complex features. We have VoIP carrier accounts doing nothing, but never once managed to connect a remote user from outside our LAN. And soby calling the distributor support people for days on end, we eventually discovered a whole bunch of things about Zyxel 600 series routers and new firmware upgrades for ALG.
Quadro is obviously a very clever system, but the user interface is about as complex and impenetrable as anything Lucent/Avaya could have produced inone of their most evil moments.
However, I accept that with so many possible combinations of features and functions - most of which has consequential relationships -the task of documentating a product like this for impatient users that don't want to become intimate with every aspect of every feature is frequently going to be more challenging than actually writing the software - but someone needs to do something!
How about a help system option that fetches help from the web (for the correct version of software) -with a searchinterface - and supplies examples taken from "known working systems". Such a scheme could also incorporate contextual user comments (such as this forum).
It would save your resellers a lot of support time - and you would be able to sell many more of these very clever system because delighted users wouldn't be able to stop themselves from telling alltheir frineds and colleagues about it.
And if you want to subcontract the task, we'd take on the job - and it would be written by people who were sympathetic to those users whose first reactrion to setting a Quadro up is generally one of sheer terror.
WSP+++
Feeling a bit foolish that we had this fancy system and were using it mostly as a nalague PBX, we had another go recently at using the more complex features. We have VoIP carrier accounts doing nothing, but never once managed to connect a remote user from outside our LAN. And soby calling the distributor support people for days on end, we eventually discovered a whole bunch of things about Zyxel 600 series routers and new firmware upgrades for ALG.
Quadro is obviously a very clever system, but the user interface is about as complex and impenetrable as anything Lucent/Avaya could have produced inone of their most evil moments.
However, I accept that with so many possible combinations of features and functions - most of which has consequential relationships -the task of documentating a product like this for impatient users that don't want to become intimate with every aspect of every feature is frequently going to be more challenging than actually writing the software - but someone needs to do something!
How about a help system option that fetches help from the web (for the correct version of software) -with a searchinterface - and supplies examples taken from "known working systems". Such a scheme could also incorporate contextual user comments (such as this forum).
It would save your resellers a lot of support time - and you would be able to sell many more of these very clever system because delighted users wouldn't be able to stop themselves from telling alltheir frineds and colleagues about it.
And if you want to subcontract the task, we'd take on the job - and it would be written by people who were sympathetic to those users whose first reactrion to setting a Quadro up is generally one of sheer terror.
WSP+++