FXS port on unending Call state: Busy

[todash]

I have a Quadro 16X and one of the FXS (port 2) has stop working, going to System -> Status -> Line Status I can see that is on in ongoing call but the line at the users desk is dead and connecting to the quadro 16X directly to that FXS port has no tone

This has happen before and the solution was to restart the quadro16X there has to be a better way than to reset the quadro?

And what can we do to prevent this from happening again?

the quadro16X is running: Boot loader: 3.0.32/Release
Firmware Version: 4.1.18/Releasethe line status reads:

Phone state:

Off Hook


Number of active calls:

1


First


Call state:

Busy

[awhite]

If the call is active and connected to a call, then you may be able to terminate the call from the main login page. If this is a reoccuring problem then you will need to address this with Technical Support. There may be a certain call scenario that is unusual but is causing the line to hang. See if you can notice the recent activity on the FXS line just before it 'hangs'.

[nlucas]

hi!, I have the same problem...on a Quadro 2xi with firmware 4.1.22, and only a restart to the equipment resolves the situation....

[greenbox]

We have similar problems. Every so often a couple of our FXO are held up with it seems like a call relay (CR is on the statistics page) from an external number to another external number. We found one of our staff tried to call a number failed and tried to call another...those were the two numbers in question... Weird. It happens every so often and we only know about it because we run out of lines to call out with...

[AramK]

Greenbox, your problem is quite different form Todash's problem (not sure about Nlucas). Todash's problem is FXS hung, while you have a problem with FXO lines. The reason of FXO open calls and the CallerID's with question marksis inyour Quadro configuration. Go throught "System Configuration Wizard" and see if your Regional Settings arecorrect and you have choosen correct locale/country for your Quadro. If it is correct, but you still have the same problem, then most likley your PSTN operator uses differentCallerID and Disconnect parameteres, than it'sincluded in Quadro for your country.You need do some captures on Quadro and send to Epygi Technical Support and they'll give you the correct parameters to put it on your device. Justsubmit a TSS ticket and Epygi Support guys will help you with this issue.