Long call durations - call not dropped?

[oltconsulting]

Hi, I am some calls being logged in the system that appear to last for several hours/days. For example -






16-Oct-2006 14:25:35
1 day 3 hour 9 min 19 sec
"David Bauer" 23
07961413472@sip.gradwell.net:5060


Why might this be happening? In this case the WAN connection was broken during the time frame of this call so thec all could not possibly have been active.


Any ideas?


Edmund

[oltconsulting]

I'm not sure I was clear enough in my previous post:


The problem doesn't appear to be with FXO calls, it happens on calls through the ITSP trunk (Gradwell in this case I believe). The box seems to think the call is still active even though it has been dropped by the extension and the extension isn't in use.


Any ideas - any way to end a call from the admin interface without having to restart the box?

[oltconsulting]

Please help with the Epygi...


Today the customer had the same problem again - this time the Quadro held onto 2 calls, incoming via the FXO and one outgoing via the ITSP and neither of them could be ended without rebooting the box. The extension phone didn't think there was a call in progress and the ITSP didn't think there was a call in progress.


Why could this be happening?


How can we end calls without rebooting the Quadro?


So far I have had no response to these messages or my emails to support.

[davrays]

If you posted some info to Epygi Tech Support, we'll answer you shortly. Without logs it is hard to find the reason of this.


Is ext 23 an IP or analog extension?


Hopefully tomorrow we can give more specific answer.

[oltconsulting]

23 is an IP extension.


Please could you specify exactly what information would be helpful?


The box is a Quadro 2x with 4.0.4 firmware on it.


Regards,
Edmund

[ciasulamericana]

Every day this happen with me, I ask to my technician support who bought my Quado16x and he says it was happened because "call tone finalization" (sorry, my english is not very well) is bad and he doesn't know why this it occurs!!

Then, when I have some calls hold on Quadro, I follow this steps:
1. Telephony
2. Line Settings
3. Select IP line (hold in Quadro)
4. I desactivate this IP line
5. I activate this IP line again

This way I don't need reboot the Quadro, but I need to know how solve this problem.

Sorry for my english, I know it isn't very well!!!

[davrays]

Hi Paulo


there can be different reasons:


if these long calls are "Extension <-> FXO" calls, this could be a FXO disconnection issue (either wrong regional settings, or wrong disconnection signal sent from telco).


if these calls are "Extension <-> SIP destination" calls (as in case with oltconsulting), this could be caused by multiple other reasons, like lost networkor accidental reboot of one of the phones. In this case you need to apply to Epygi technical support, if you have access to that. If you don't have access, I can give you a direct contact in Epygi TSS, so they could try to help you (I can send it to your email, if you give that).


Best regards,


David

[ciasulamericana]

Hi David,

thanks for your explanation and I will talk with my support for to contact who sold me the Quadro16x.

Thanks