Internet
10-05-2006, 04:30 AM
Customers are constantly asking for push-to-dial and data pop-up screen from Microsoft CRM, Business Contact Manager, Small Business Financials, Great Plains, Axapta, Navision, etc. This will increase efficiency with about 10%. I learned that MS Vista will have its own softphone built in, and forego the TAPI interface. However before all this really works in Vista, it could be another 2 years. So, I would propose to build such an interface based on TAPI. Is anybody doing something in this area? PLease have a look at www.arcosoft.com (http://www.arcosoft.com) . They may have software that will help.
Maybe a simple solution is to enable F6 to put a highlighted phone number into the QCM screen, and then to press the DIAL key in QCM. Vonage has that F6 feature for their simple service plans with Click-to-Dial. It would be nice if one highlights a phone number, and presses F6, that then the quadro dials that number automatically. This would be a 2 step approach instead of 3 step approach.
I hope Epygi sees the need for this feature as very urgent and most promising.
Toon Six
toonsix@intercs.com
Maybe a simple solution is to enable F6 to put a highlighted phone number into the QCM screen, and then to press the DIAL key in QCM. Vonage has that F6 feature for their simple service plans with Click-to-Dial. It would be nice if one highlights a phone number, and presses F6, that then the quadro dials that number automatically. This would be a 2 step approach instead of 3 step approach.
I hope Epygi sees the need for this feature as very urgent and most promising.
Toon Six
toonsix@intercs.com