Assitance with call routing and IVR (newbe)

[tcadmin]

Hi
Please could you assist.
I need to configure something like this

inbound calls
|
|
AA (1 for tech, 2 for sales, 3 for admin, 9 for switch board)
1-----------2-----------3------------------9
| | | |
AA (tech) AA(sales) AA(admin) switch board
| | |
ring grps ring grps AA
1, 2, 3 1, 2, 3 |
1-----------2
Accounts the boss

1)How do I direct the inbound calls via a sip trunk to my default AA
2)How do I cascade from one AA to another.
3)How do i configure when the user selects 1 they are routed to ext xxx or ring group yyy or AA zzz

Is there a howto or document that covers this ..

Thanks
Greg

[serviplexSIP]

Hello Craig, I am not an expert too but I had the same request few month ago.
your request is basically the same thing as example (2.4 Example 3: Adding a multi-level hierarchy and groups Page 12/32) showed in epygi documentation l: SettingUpIVRonQuadroIPPBX-Rev2.3-MedRes.pdf , you can easily find this, just ask IVR in search box of support page. By the way it will be a good information to read like it was for me :-)

You will have to edit your AA extension. click attendant scenario and choose custom. Create your VXML file with the example showed in the document with ajusting information (like extension numbers) to your need.

To get the inbound calls to your AA, in VOIP carrier Wizard, there is a place it ask "route incoming calls to", just set this to your AA extension

Maybe there is a better way to do it, But that's what I do and it Works fine ;-)
Hope this Help,

Hans T