Put 2 phone numbers on the same phone

[hgttelecom]

I would like to put 2 phone numbers on my receptionist phone but i don't konw how

[souren]

Hello,

You can attach more than one IP Line to your receptionist phone by comma separated IP line numbers. If you want to attach IP Line 2 and IP Line 3 then type 2, 3 in Attached IP Lines field of receptionist wizard.

Hope it helps,
Souren

[hgttelecom]

thx it's running but i've another problem : i can call external phones and be called by external phones only with one of my number and not the two.

[souren]

Hello,

The IP Lines are attached to some extensions besides receptionist phone. Now please describe whether that extensions are registered on some SIP server or not?

Souren

Edited by: souren

[hgttelecom]

I've registred IP Line 1 and IP Line 2 with the same phone in Line parameters.
In Extension Management, I've configured IP Line 1 with a SIP number and IP Line 2 with another SIP number and i've click on "Registration on SIP server".
For the IP Line 2 in the beginning i've configured a phone(Aastra phone)with a SIP number and after i've put this SIP number on the receptionist phone (Snom)

In Receptionist Management , i've put in Line Attached "1,2".


There is only one of the two phone which can call and be called by external calls.Only internal calls run with the second phone.


I hope i've explain what you wanted to know


PS: i'm sorry for my english ^^

[souren]

Hello,

If both lines are successfully registered on your SIP server you should be able to make or receive calls. You can check this from System -> Status -> SIP Registration Status.

I suggest you to submit TSS case, download system logs and attach there so we can take a look on your configuration.

Regards,
Souren

[hgttelecom]

What do you call "TSS Case" ??

[souren]

If you login to techincal support area you will see Request Form.

[hgttelecom]

I don't have Request Form that's why i came to this forum.
I've searched this Request Form because i see it in the help menu but i don't have the link.

[souren]

What browser you are using? Try to clean up the cache.

[hgttelecom]

I use IE 6

[souren]

what links do you see when you enter support area?

[hgttelecom]

i see this link


http://www.epygi.com/Support/SupportGeneralPage.asp


with Overview, Device Registration, Downloads, Account Information, FAQs, LogoutEdited by: hgttelecom

[artur_barkhudaryan]

Does the following link work ?

http://www.epygi.com/Support/RequestFormPage.asp (http://www.epygi.com/Support/RequestFormPage.asp)

[hgttelecom]

This link redirects to the URL Page http://www.epygi.com/Support/SupportGeneralPage.asp

[hgttelecom]

The 2 phone numbers run :) .
When i arrived this morning it was working.
I don't know why but it's good , maybe it was just necessary to wait .


Thanks for your help.

[Sergio]

When i arrived this morning it was working.






smileys/smiley1.gif... that means the forum works smileys/smiley4.gif smileys/smiley32.gif





I don't know why but it's good , maybe it was just necessary to wait .





...shouldn't you Submit or Reboot the Ip phone to make the new settings to submitted? As I remember that was a Snom, yes?

[hgttelecom]

I think you're right , i've reboot the snom and it runs.
The Snom has recognized the 2 users when i reboot it because when i put the 2 lines in the receptionist managment it doesn't display the 2 users.
So when you change a parameter on the snom , reboot it after ^^.


Thx.