Epygi Releases Latest Enhancements for Its Popular Call Centers Solution
Posted by Ashkhen Barseghian on 31 Aug 2018 01:43 PM
Winter Park, Florida, USA, (Aug 30, 2018) - Epygi Technologies, a worldwide provider of Integrated Communications Solutions, is excited to announce that it has further enhanced its call center solution thus enabling its customers to take full control of the call center with modernized options, empowered with better real-time viewing and monitoring.
The enhancements are available on the EAC (Epygi ACD Console) web application, with additional updates to the reporting capability.
The Dashboard menu has been completely modified. For FW version 6.2.23 the ACD Admin can select from a wide array of statistics to display for the selected Queue(s), to be shown on a single screen. The modernized view will show previous options along with several new options:
Added a new Calls menu to show the active calls for the currently logged in agent. The Calls menu has the same functionality as the Dashboard menu in the QX FW versions below 6.2.23.
Added a new Agent Tracing report which shows the agent activities, detailing the sequential status changes and calls for the selected agent(s), queue(s) and timeframe(s).
Added new values (Every two, three and four minutes) for the Auto Reload Queue Statistics option. The Settings menu has been improved and updated.
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